Support
Need help with ParkSmart? You’re in the right place. Below you’ll find answers to the most common questions. If you can’t find what you’re looking for, our team is happy to assist.
Contact us: [email protected]. We aim to respond within one business day.
Finding Parking
How does ParkSmart show available spots in real-time?
ParkSmart connects to sensors and camera systems installed in supported parking facilities. The app reads occupancy data and updates availability in real-time on a live map, so you can see which bays are open before you even enter the lot.
Why do I not see any available spots near me?
ParkSmart shows availability only for partner facilities that have installed compatible sensors. If no spots appear near you, the nearest supported car parks may be further away, or all spots in your area are currently occupied. Try zooming out on the map, or check back shortly as availability updates continuously.
The map isn’t loading. What should I do?
First, make sure you have an active internet connection. If the issue persists, try closing and reopening the app. You can also check that ParkSmart has Location permission enabled in your iPhone’s Settings, under Privacy & Security, then Location Services, then ParkSmart.
Navigation
How do the turn-by-turn directions work?
Once you tap a parking spot on the map, ParkSmart generates a route from your current location directly to that bay, including indoor directions for multi-level facilities where supported. The interface works like a standard driving or walking navigation app, with step-by-step guidance and live position tracking.
My location on the map looks wrong. How do I fix it?
GPS accuracy can be affected by buildings, tunnels, or poor signal. Try stepping outside or away from large structures and giving the app a few seconds to recalibrate. You can also go to Settings, then Privacy & Security, then Location Services, then ParkSmart, and ensure it is set to “While Using the App” or “Always” for the best accuracy.
Can I navigate on foot after parking?
Yes. Once you’ve parked, ParkSmart saves your spot and can provide walking directions back to your vehicle. Use the “Find My Car” feature from the home screen to get routed on foot from wherever you are.
Find My Car
How does the “Find My Car” feature work?
When you park, ParkSmart saves the location of your vehicle. Tap the “Find My Car” button at any time and the app will show you where your car is on the map and guide you back to it, even in large, multi-level car parks.
My parked location wasn’t saved. What happened?
Your parking location is only saved when you actively confirm it inside the app. If you closed the app before confirming, or if location permission was restricted at the time, the spot may not have been recorded. We recommend confirming your spot as soon as you park. If location saving continues to fail, check your location permissions in iPhone Settings.
Account & Data
How do I create or sign into my account?
ParkSmart uses social sign-in. Open the app and choose to continue with your Apple or Google account. There’s no separate password to remember, so signing in on a new device is as simple as tapping the same provider you used before.
How do I update my personal information?
Because your account is tied to your Apple or Google sign-in, profile details can’t be edited directly in the app. To change your information, delete your current account (see below) and create a new one by signing in again. If you need help, contact our support team at [email protected].
How do I delete my account and data?
Go to the Profile page in the app and tap the “Delete My Account” button. Your account and all related data are permanently removed from our systems within 24 hours. You can also submit a request through our Account Deletion page if you prefer.
What personal data does ParkSmart collect?
We collect information necessary to provide the service, including your name, email address, and location data while the app is in use. For full details on what we collect and how we use it, read our Privacy Policy. We comply with the Mauritius Data Protection Act.
Still Need Help?
Reach out for any technical issues, account questions, or feedback about the app. Send us an email at [email protected] and we’ll get back to you as soon as possible.